Managing Pods
You can manage pods on the Midco Business® Wi-Fi Pro app.
You can manage pods on the Midco Business® Wi-Fi Pro app.
By default, pods are assigned Room 1, Room 2 and so on. You can rename pods to differentiate their location. There is an 18-character limit. Emojis can be used.
While renamed, the LED on the pod will blink, making it easier to identify.
Though this option is available in the app, it is recommended that you contact Midco Support to add pods.
Though this option is available in the app, it is recommended that you contact Midco Support to delete pods.
Note: You can add the pod back to your account later or to another Midco Business Wi-Fi Pro account after it has been deleted.
We recomend disabling the Ethernet ports for LAN connections if the pod is physically accessible to guests or employees. Why? Because Ethernet-connected devices are always connected to the Secure Zone.
For more information on connecting devices to the Ethernet port, explore our hardwiring pods support page.
We recommend that you keep your pods inside and away from rain or moisture. If you want to improve Wi-Fi coverage in your outdoor space, we suggest that you place a pod just inside your door.
Avoid placing pods in areas where it is difficult to supervise since any device that is plugged into an Ethernet port will be connected to the Secure zone.
When it comes to getting the best performance out of your Midco Business Wi-Fi Pro network, pod placement is everything! While our technicians determined how to best maximize your speeds during installation, there are tips to keep in mind if you do need to move a pod.
Every business starts with one pod, with additional pods recommended for spaces over 1,750 square feet.
Our system measures the performance between each pod and creates the best pod-to-pod connections for you.
If a pod displays Poor health, and you are noticing an impact on network performance, you can take a few steps to improve its health.
You can view the connection health of a pod at any time on the Midco Business Wi-Fi Pro app. If an issue arises with the connection health of one of your pods, the app will notify you.
| Color | LED State | Event | Explanation |
| Blue | Solid light, then slow pulsing | Plugged in and looking to connect to the cloud |
When initially plugging any pod into an outlet, the light should always turn solid for a moment. Then, the LED will slowly pulse while it is trying to connect to the cloud.Once connected to the cloud, the LED will turn off. If there is no light at all when first plugging in the pod, check your outlet with another appliance or device to ensure it has power. If the outlet is working for other devices, there may be something wrong with the pod. Contact Midco support for assistance. This includes if you notice this behavior happening intermittently. |
| No LED | Off | N/A | There is no problem. The pod is connected, and the internet is working. |
| Green | Quick, repeating double blinking | Waiting for optimization to finish | You can see the “Optimizing your network” message in the app as well. Optimization usually takes two to three minutes, depending on how many pods are connected. Optimizations can be triggered by a change in your environment, such as high levels of interference, but will also happen overnight and immediately after initial setup. |
| Quick double blinking | During pod naming or renaming | This will last for the duration of the naming process. | |
| Dim to bright slow, continuous pulsing/breathing | Connecting with the cloud |
It could mean: Everything is normal. |
|
| Dim to bright to dim pulsing cycle | Claimed by another account | Contact Midco for support. | |
| Red | Continuous rapid blinking | Onboarding software issue or fan failure | Contact Midco for support. |
| Solid or fast blinking | Fan failure | Contact Midco for support. | |
| White | Dim to bright to dim pulsing cycle | Internet down or lost cloud connection |
Contact Midco for support. You can also confirm there is internet connectivity at the modem or router level or follow our instructions for checking your internet connection. Next, check the pod near your router or modem has not been disconnected from the WAN. |
You can view the connection health of a pod at any time on the Midco Business Wi-Fi Pro app. If an issue arises with the connection health of one of your pods, the app will notify you.
|
Color |
LED State |
Event |
Explanation |
|
Green |
Solid |
Starting up. |
When initially plugging any pod into an outlet, the light should always turn solid. If there is no light at all when first plugging in the pod, check your outlet with another appliance or device to ensure it has power. If the outlet is working for other devices, there may be something wrong with the pod. Contact Midco support for assistance. This includes if you notice this behavior happening intermittently. |
|
Green |
Blink |
Update in progress. |
Firmware is upgrading. |
|
Blue |
Blink |
Connecting to the cloud; device connection failed. |
It could mean: - Everything is normal. This occurs after being powered on. The pod will pulse when trying to find a connection to the cloud and then the LED will turn off after it is connected. - The pod is not added to your Midco Business Wi-Fi Pro network. The pod will continue to pulse indefinitely if it has not been added to the network.
If the pod is not connected or continues to blink indefinitely, contact Midco Support. |
|
Blue |
Double Blink |
Optimizing network or locating device. |
Optimizations can be triggered by a change in your environment, such as high levels of interference, but will also happen overnight and immediately after initial setup. |
|
Off |
N/A |
Normal operation; connected to the network. |
There is no problem. The pod is connected, and the internet is working. If your pod was previously blinking, the update is now complete. |