Desktop

1. Click on one of the buttons above to download the software for your operating system.
2. Once the file has downloaded, click Run or open the Installer to begin the installation process.
3. If you are on a PC, follow the prompts to set application settings, and click Install. If you are on a Mac, click and drag the Midco Softphone file into your applications folder to begin the installation process.
   • Once the installation is complete, Midco Softphone will open automatically. If it does not, use your File Explorer or Finder to find Midco Softphone. 

1. Log in to CommPortal. 

• Please use your Midco phone number for this. 
• Your initial password will be provided by your coordinator.  You will be asked to reset your password.   

• Your new password after the initial reset will be the same one for Softphone.   

2. Once logged in, a No Account Email Set will pop up on your first log in. 

• Please fill out your email address and password. Then check the Allow Email Login box. 
• Important: By inputting an email address, you will be able to reset your password on your own. 

3. Navigate to the Midco Softphone app and log in with your new credentials (the same credentials as your Midco Softphone login). 

4. Click Login. 

5. Follow the navigation prompts to learn your way around the app.

Important: Allowing the app to run in the background ensures all calls will come through when the app is not in active use. Denying the app to run in the background will improve battery life, but calls may not always come through. 

• Calls
• Call Park
• Contacts
• Voicemail
• Additional Features